Privacy & Security

To ensure a secure online environment and guarantee data protection, we strictly comply with legal requirements. In this privacy statement, we provide insight into the manner and purpose of data collection, security measures, retention periods, and contact details.

1.1 Account

Requests can only be made if you are in possession of an account. When you create an account we collect the following (personal) information you provide us with:

Agent account
• Personal name
• Email address
• IP address

Company profile
• Company name
• Contact first name
• Contact last name
• Building number/name
• Address
• City
• Country
• Vat number

This data is required to accomplish the agreement. Additionally, when you browse our website, we automatically receive your computer’s internet protocol (IP) address. Based on this information, we can optimise your online experience and simultaneously protect our online environment.

1.2 Purpose of data collection

We collect and store account-related data for the following purposes:

a. Carry out our obligations arising from any contracts between you and us, and to provide you with the information and services that you request from us;
b. Set up, manage, and contact you about your account and orders;
c. Carry out market research and analyses;
d. To identify and prevent fraud.

1.3 Customer service

In order to be able to offer appropriate support, our customer support employees have access to account-related information. Consequently, their support will be highly effective and pleasant.

When you provide us with information to complete a transaction, we imply that you consent to our collection of this information to use for that specific reason only.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

At Contentum B.V., data minimalism is of great importance. Therefore, we will not retain your data for longer than necessary for the purposes set out in this Policy. The longest we will normally hold any personal data is 10 years.

4.1 Account information

Account-related data remains relevant as long as the client is in possession of an account. Therefore, the data remains documented for as long as the account exists. When our clients remove an account, the related data will be deleted within a reasonable period. Requests regarding inspection or correction of stored personal data or the removal of an account can be sent to: [email protected].

Cookies are small bits of information that tell your computer about previous interactions with our website. These cookies are stored on your hard drive, not our website. Basically, when you use our website, your computer will show us its cookies, telling our site whether you used it before. This allows our site to operate faster, as well as to remember things related to your previous visits (e.g. username), to make it more convenient for you. At Contentum B.V., we use two types of cookies: functional and analytical cookies.

5.1 Functional cookies

Functional cookies are used to improve your online experience. These cookies, inter alia, keeps track of what activity have been performed on our website. The use of these cookies does not require prior permission.

5.2 Analytical cookies

Analytical cookies are used to carry out market research and analyses. Data gathered with these analytical cookies is anonymised, thus becoming useless to others. The use of these cookies does not require prior permission.

Third-party services are required to fulfill transactions. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

In particular, certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party, your information may become subject to the laws of the jurisdiction(s) in
which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

Web analysis service (anonymised data)

On this website, we integrated a component of a web analysis service (with the anonymizer function). Web analysis can be defined as the collection, gathering, and analysis of data regarding the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimisation of a website and to carry out a cost-benefit analysis of internet advertising.

Payment services

At Contentum B.V., we use external payment services to fulfill transactions.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional, generally accepted industry standards. Account-related information is shielded with a hashing method. This method transforms information into a generated hash. As a result, sensitive information is secured, and is even invisible to us. Moreover, our databases are exceptionally protected against unauthorised persons. For example, access to the database is only possible and permitted by approved IP addresses (e.g. at Contentum B.V. headquarters). Other attempts and addresses are refused at all times.

Additionally, data has been anonymised as much as possible. Thus, the data cannot be directly linked to a specific client. With this data, however, we could perform market research and analysis. Furthermore, third-party stakeholders (e.g. payment services) are screened prior to our collaboration, are GDPR compliant, and are provided with a processor agreement. Within Contentum B.V., employees are assigned different access permissions. The specific permission provides access only to the strictly needed information required to perform a task.

Digital security measures are subject to changes and must meet high requirements to guarantee the safety of online customers. Therefore, at Contentum B.V., we appointed a security manager. Periodical checking and improving of security measures (when necessary) is part of the function.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

You can contact us:
• Electronically by sending an e-mail to: [email protected]
• By phone: +31 (0)20 722 09 72